Common Questions

  1. How often should I clean my chimney?

    Usage is really the best way to decide when to clean your chimney. We recommend having it done once a year if you use it for your primary heat, but maybe every other year if just a weekend cabin. 

  2. I just bought a new house and it has a fireplace – how can I tell when it was last swept?

    If you have just purchased a new house and the fireplace maintenance is unknown, we strongly recommend having us out for an evaluation before using the chimney or stove. If in Payson, we can do a free inspection for you (outside of Payson will have to be charged). 

  3. Why am I getting smoke in the house when I light a fire?

    Clogged Cap

    The most common reason for smoke in the house is a plugged chimney cap – if you cannot see daylight* through your cap, then it is most likely plugged and not allowing the smoke out (*high wind & other specialty caps do not show daylight). Other reasons for smoke in the house can be a down draft of wind, birds nest in the pipe, or simply a cold flue and too large a fire at start-up. Either way, we recommend having the chimney checked and installing a Carbon Monoxide alarm for safety.

  4. What is the difference between soot and creosote?

    Normal Soot
    Soot w/ Creosote chuncks

    Whereas normal soot is powdery, Creosote is shiny hard chunks caused by poor quality wood which sticks to your chimney or piping. It is very dangerous because it is highly flammable and can cause chimney fires or clog your chimney and send carbon monoxide back into the room. It is very hard to remove and requires chemical treatment and sometimes replacing your piping altogether. We recommend having the chimney checked and using Anti-creosote spray immediately if you suspect your chimney may have creosote.

  5. Which is the best wood to use?

    Locally we are limited to which types of wood are available. Oak is a nice hard wood that burns long and hot but is hard to start. Juniper fires up quickly but burns fast. We suggest a combination of Juniper & Oak. Pine is also readily available but is very sappy – it is fine to use in open fireplaces but not recommended for wood stoves that damper down. No matter what type of wood – only use DRY wood!

  6. How messy is a chimney cleaning?

    We carry multiple tarps, plastic off fireplaces, and use a hepa filtration vacuum to capture the soot and take our mess with us! 

  7. How far out are you usually booked?

    Typically we can schedule you within the week; however, during our fall and winter months we are sometimes booked out two weeks and/or may be unable to reach some areas due to snow conditions. If you have an upcoming deadline, please contact early to schedule a project. 

  8. I’ve never used a pellet stove before. What do I do?

     There are owners manuals available online for most pellet stoves and even some Youtube videos (we will be uploading our own pellet stove tutorial series soon). If you are in Payson, we are happy to give a usage tutorial when we service your pellet stove. 

  9. What user maintenance should I be doing for my pellet stove?

    Normal Ash

    Pellet stoves are cheaper heat but do require some sweat equity. Empty the ash pan and clean your burn pot regularly. If you have heat exchange cleaner rods, use them daily to keep good airflow in your unit.

  10.  The glass on my pellet stove gets dirty. Is that normal?

    Brownish or grey ash on your pellet stove glass is normal and can easily be cleaned off (when stove is not running of course). Black ash is not normal and indicates a blockage somewhere in your system.